Frequently Asked Questions

GENERAL FAQ

Where can I get information on discontinued products?
I've lost my user manual, can I get one from you?
What is my guarantee period?

Guarantee periods are listed as below:

Loudspeakers: 3 years
Aego and Electronic products: 2 years

Why not extend your guarantee? Register with us today… (applies to UK only)

If you have to claim under guarantee then in the first instance please contact your nearest dealer.
What amplifiers and cables do you recommend?

We do not make specific recommendations on what equipment to use as this is down to personal choice/preference and budget. Your local hi-fi store and reviews in dedicated hi-fi magazines, such as What Hi-Fi?, are good places to start to draw up a shortlist of equipment to try.
What size are the spike threads?

AEGO M / 2 SYSTEMS

Can I use my Aego 2 with my TV/PC/DVD Player, etc?

The Aego M can be used with anything that has a headphone (mini-jack) output or left and right phono socket outputs. This includes most computers, MP3 players, Tablets, TV’s etc but please check in the product manual or with its manufacturer to confirm this. Our system includes all the necessary cables to connect it up to these devices.
Do you sell wall brackets for use with the Aego M / 2 satellites?
What impedance are the satellites?

The Aego M satellite impedance is less than 1.5 ohms. They are only designed to be used with the Aego M sub’s amplifier and not conventional amplifiers, which usually drive speakers of 4 to 8 Ohms. Due to their low impedance they draw a lot of current and power from the amplifier compared to conventional speakers which could result in damage to the amp or satellites.
I get a cracking sound through the speakers when changing the volume

AEGO P5 / P5MkII SYSTEMS

I've lost / broken my cables, can i buy a replacement?
Aego P5 / P5II Remote Control

AEGO³ / SOUND3AR SYSTEMS

There is no sound from the Sound3ar when using the Optical lead
I can't get sound whilst using Bluetooth on my PC/Laptop
I've only got one speaker cable

Both the Aego³ and Sound3ar use the same cable to connect the satellites or Sound3ar to the subwoofer. For use with the satellites you will need to split the 2 phono cable to each speaker for the left and right channels. This should be done by carefully pulling the cable apart at one end from the phono plugs, the cable is designed to split.
How do I connect via Bluetooth?

When selecting the Bluetooth® input (indicated by a blue LED on the Subwoofer display panel) for the first time, the system will go into “pairing” mode and be visible to Bluetooth®- enabled devices for connection as “AEGO3”. Once paired with the Aego³ the Bluetooth® source device will play audio wirelessly through the system and operate overall volume level if the function is available.

Whenever the Bluetooth input is selected in future it will attempt to pair with previously connected devices and become visible to new devices if no previous connections are available. Pairing mode can also be manually selected by pressing the “Pair” button; when the system is in pairing mode the blue LED on the Subwoofer display panel will flash, when connection is made the blue LED will remain lit and an audible “beep” will be heard. The most recently connected device always takes preference when attempting to play audio.*

*For instructions on source device’s Bluetooth® operation please refer to that device’s manual or manufacturer.
I've lost my remote control

BLUETOOTH SYSTEMS

I've forgotten my password

SECOND HAND SALES

Second Hand / eBay / Gumtree Sales
Sadly, there are some loudspeakers available on the second hand market that are being sold and described as Acoustic Energy Reference 3 or 3-Series loudspeakers (see picture).

Please be aware that these are NOT in any way AE loudspeakers.

It is easy to distinguish the Acoustic Energy Reference 3 from any counterfeit versions by the following, the Reference 3 has:

a High gloss finish – not a vinyl wrapped box

Single wired – not bi-wired

Magnetic grilles – these have holes for the grilles to attach too

AE Logo on the front – NOT “AER”

Silver Serial number plate on the rear

Made in the UK – NOT made in the USA

Weight shown as Kg’s – not in lbs

You can find pictures of the Reference 3 here.

If you have any queries as to what is, or is not, an authentic AE loudspeaker then please contact us before making a purchase.

Our own eBay store can be found here and our dealer list here.

SPARES & REPAIRS

Can I buy spare parts for old models?

We do our best to supply parts for as many models as possible. If you are looking for a spare part then please contact our sales department with the exact model of loudspeaker and description of the part required. If possible please supply a photograph of the faulty part and model number so we can help identify it quicker.

We don’t offer drive unit surrounds as a spare part, If you are looking for these then we suggest checking The Speaker Repair Shop who offer a small selection for our older ranges.

WIFI RADIO

My radio is stuck in a loop and will not initialise

The cause of this problem is a wireless network, either yours or a neighbouring one, that has a wireless router running in the wireless N mode (802.11n), which was introduced 2 years after our radio was discontinued in 2007. If this is the case it will cause the radio to lock up and continually reboot without getting to the menus. Our radio is only compatible with the older 802.11 b or g wireless routers. Some possible solutions are below:
Deactivating the 802.11n mode of your router

If the problem is actually caused by your own router, e.g. after upgrading to a new model etc., you could try to deactivate its 802.11n mode. Of course this will mean that you restrict yourself to a maximum of 54 Mbit/s available under 802.11g. Note that the so-called mixed mode 802.11g+n also affects the radio’s WLAN module.
Shielding your radio from 802.11n signals

If the problem is caused by a neighbour’s router close by, you might try to reposition your radio closer to your own router and/or further away from the suspected source of interference. Of course, you can also ask your neighbour to disable the 802.11n mode if possible as described above.
Servicing and spare parts