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Privacy Policy

What do we do with your information?
When you sign up to our mailing list or purchase something from our online store, as part of the process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email Marketing
With your permission, we will occasionally send you emails about Acoustic Energy, including new product releases, offers, competitions and other information that we feel may be of interest to you. We will only send you emails if you have consented to receiving them.

The way you engage with our emails provides valuable information for the type of emails we send you. We collect information such as whether you open the email, and whether you click on a link or purchase a product, by collecting this information we can ensure all future emails are tailored to what we believe you would want to find out about.

You can unsubscribe from our mailing list at any time, you can do this by either clicking on the ‘unsubscribe’ link at the bottom of an email, or by emailing

We use the 3rd party company ‘MailChimp’ to send and manage emails that we send to you. The collected information is transferred and processed by MailChimp; you can view Mailchimps privacy policy here.

Registering a Product / Contact Form
When you complete our contact form or register a product, your data will be collected and used to complete the action required. The data collected includes your full name, contact address and email address. This information will only be used to complete the action intended and will not be used for any marketing or promotional purposes.


How do you get my consent?
When you provide us with personal information to complete a purchase, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in and you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by clicking the ‘unsubscribe’ link at the bottom of an email or contacting us at or writing to us at: Acoustic Energy Loudspeakers Ltd, Unit 1, Trull Farm, Trull, Tetbury, Gloucestershire, GL8 8SQ, UK.

We may disclose your personal information if we are required to by law or if you violate our Terms of Service.

Opayo and Third Party Providers
Our online store payment system is hosted by Opayo. They provide us with the online e-commerce platform that allows us to sell via our online store.

Your data is stored through Opayo’s data storage, databases and the general Opayo application. They store your data on a secure server behind a firewall. To view Opayo’s privacy policy click here.

Our Payment Service Provider is Opayo (formerly Sagepay) – the largest independent payment service provider (PSP) in the UK and Ireland.

Opayo provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Opayo’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Opayo uses a range of secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Opayo systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Opayo is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Opayo is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So when buying through our site, you can be sure that you are completely protected.

Third party services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located at a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics
Our website uses Google Analytics to help us learn about who visits our site and what pages are being looked at. By using this information we can learn about how you use the website, so we can personalise your experience on repeat visits, and design the site in the most user-friendly way.

Changes to this privacy policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at or writing to us at: Acoustic Energy Loudspeakers Ltd, Unit 1, Trull Farm, Trull, Tetbury, Gloucestershire, GL8 8SQ, UK